Privacy policy

Last updated May 2, 2024

We respect your right to privacy at Kandy Klaws! It's important to us that you know how we collect and use your data, and that you know that your data will only be used to provide you with a better shopping experience and fulfill our commitment to you.

How We Collect Your Information

We collect your information when you:

  • Visit our website at kandyklaws.com (“Site”)
  • Engage with our brand in other related ways, including purchasing or registering for an account.

We collect the following categories of personal information from you:

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register for an account or make a purchase with us, express an interest in obtaining information about us on our products, or otherwise when you contact us. The personal information we collect depends on the context of your interactions with us and the choices you make. The personal information we collect may include the following.

  • Names
  • Phone numbers
  • Email addresses
  • Mailing addresses
  • Usernames and passwords
  • Contact and website preferences
  • Purchase history
  • Contact or authentication data
  • Billing addresses
  • Personal information categories listed in the California Customer Records statute (Cal. Civ. Code 1798.80(e)) such as bank account numbers, credit or debit card details, or other financial information.

Information automatically collected

Cookies

Like many businesses, we automatically collect information through cookies and similar technologies when you visit, use or navigate the Site. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers’ systems to recognize your browser and capture and remember certain information. This information may be stored in log files. Information stored in log files may include:

  • IP addresses
  • Browser type
  • Device characteristics
  • Operating system information
  • Internet service provider (ISP)
  • Referring/exit pages
  • Platform type
  • Date/time stamp

This information does not reveal your specific identify (like your name or contact information), and is primarily needed to maintain the security and operation of our services, and for our internal analytics and reporting purposes, such as:

  • Analyze demographic and other trends
  • Administer the site, track aggregate usage of the Site
  • Provide you with relevant advertising
  • Compile aggregate data about site traffic and site interaction

You can also opt out of cookies using the Network Advertising Initiative opt-out page. However, if you use your browser settings to block all cookies, you will not be able to access all or parts of our Site or to use all the functionality provided through our Site. Your Privacy Choices (including additional details on how we use cookies), the legal basis on which we use your personal information and right to control our use of your personal information, are described below.

Third Party Analytics

We use a tool called “Google Analytics” to collect information. Google Analytics collects information such as how often users visit the Site, what pages they visit when they do so, and other various data points to allow us to improve the browsing experience. We do not combine the information collected through the use of Google Analytics with the personal information provided by you. Google’s ability to use and share information collected by Google Analytics about your visits to the Site is restricted by the Google Analytics Terms of Services and the Google Privacy Policy. You can prevent Google Analytics from recognizing you by updating cookie settings or permanently using a browser plugin. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

How We Use Your Personal Information

We share your personal information under the following circumstances.

  • Processing and fulfilling your orders. We may use information such as contact information, account and registration information, and payment details to verify your identity, process payment and fulfill orders.
  • We may use your contact information and communication preferences to contact you regarding the status of the order, and also keep you up to date on new products, services or offers.
  • Detecting security incidents. We may use information such as IP addresses, login attempts, and system logs to identify and respond to potential security incidents, including unauthorized access or attempt to compromised the integrity of our Site.
  • Debugging. We may use a collection of technical data to identify and repair errors that impair the Site.
  • Complying with laws. We may use your personal information in compliance with applicable laws and regulations, rules, and requests of relevant law enforcement and/or other governmental agencies, or for other purposes, as permitted or required by law.
  • Enforcing our Terms of Service. We may use information such as account and registration details, transaction history, and communication records to enforce our Terms of Service, and also as necessary or appropriate to protect the rights and safety of our customers, us, and other third parties.
  • Behavioral advertising. As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

We will not use the personal data we collected for materially different, unrelated, or incompatible purposes without providing you with notice and obtaining your consent.

Legal Bases to Process Your Information

Performance of a Contract. By accessing and using the Site, you have given us consent to our Terms of Service, and use your personal information for a specific purpose.

Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our business interests. For example, we may process your personal information for some of the purposes described in order to:

  • Send users information about special offers and discounts on our products
  • Develop and display personalized and relevant advertising content for our users
  • Diagnose problems and/or prevent fraudulent activities

Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or protect those individuals who use our Site.

Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

Your Rights Regarding Personal Data

Your rights to your personal data vary depending on the laws that apply to you, but may include:

  • The right to know whether, and for what purposes, we process your personal data;
  • The right to be informed about the personal data we collect and/or process about you;
  • The right to learn the source of personal data about you we process;
  • The right to access, modify, and correct personal data about you;
  • The right to know with whom we have shared your personal data with, for what purposes, and what personal data has been shared (including whether personal data was disclosed to third parties for their own direct marketing purposes);
  • The right to withdraw your consent, where processing of personal data is based on your consent; and
  • The right to lodge a complaint with a supervisory authority located in the jurisdiction of your residence, place of work, or where an alleged violation of law occurred.

See "Your California Privacy Rights" and "Your European Union and UK Privacy Rights" for more information about certain legal rights.

If you want to exercise your rights or just have a question for us, get in touch at customercare@kandyklaws.com.

Your California Privacy Rights

California's "Shine the Light" law permits our customers who are California residents to request and obtain from us a list of what personal data (if any) we disclosed to third parties for their own direct marketing purposes in the previous calendar year and the names and addresses of those third parties. Requests may be made only once per year per person, must be sent to customercare@kandyklaws.com and are free of charge. However, we do not disclose personal data protected under the "Shine the Light" law to third parties for their own direct marketing purposes.

The California Consumer Privacy Act ("CCPA") provides our customers who are California residents the following additional rights:

  • Right to request deletion. You can ask for the deletion of your personal information.
  • Right to be informed. You have right to know whether we collect and use your personal information, the categories of personal information we collect, the purposes for which the collected personal information is used, how we use your personal information, whether we share or sell personal information to third parties, request correction of your personal data, the categories of personal information that we shared or disclosed for a business purpose.
  • Right to Non-Discrimination. We will not discriminate against you if you exercise your privacy rights.

To exercise your California privacy rights described above, please submit a verifiable request to us by emailing us at customercare@kandyklaws.com.

No Sale of Personal Data. We do not "sell" and have not "sold" personal information for purposes of the CCPA.

Consumer Request by an Authorized Agent. If any authorized agent submits a consumer request on your behalf, in order to confirm that person or entity’s authority to act on your behalf and verify the authorized agent’s identity, we require an email be sent to us at customercare@kandyklaws.com, along with all of the below items:

  • Proof that you gave the authorized agent signed permission to submit the request.
  • Sufficient information to verify the authorized agent’s identity, depending on the nature of the request.
  • To verify your identity, depending on the nature of the request, we may also require a valid Government Issued ID (not expired).

Your European Union and UK Privacy Rights

European Union and UK privacy laws provide individuals with enhanced rights in respect of their personal data. These rights may include, depending on the circumstances surrounding the processing of personal data:

  • The right to request access and obtain a copy of your personal information;
  • The right to request rectification or erasure;
  • The right to restrict the processing of your personal information;
  • If applicable, the right to data portability, which means that you can request that we provide certain personal data we hold about you in a machine-readable format;
  • The right to not be subject to automated decision making based on profiling that produce legal or similarly significant effects;
  • The right to object to the processing of your personal information

To exercise your EU and UK privacy rights described above, please submit a verifiable request to us by emailing us at customercare@kandyklaws.com.

Children

California Minor Content Removal. Our Site is not intended for use by children under the age of 16 where applicable. In addition, we do not knowingly solicit data from or market to children under the age of 16 although certain third-party sites that we link to may do so. These third-party sites have their own terms of use and privacy policies and we encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Privacy Policy by instructing their children to never provide information on our Site without their permission. If you are a resident of California, under 16, and a registered user of our services, you may ask us to remove content or information that you have posted to these services by contacting us at customercare@kandyklaws.com.

Involvement of Parents or Guardians. In accordance with the provisions of the Children's Online Privacy Act, in the event that we begin collecting any personal information or data from children under the age of 13 (or 16 where applicable), we will notify and seek parental or guardian consent to collect, use, and/or disclose such information from children under the age of 13 (or 16 where applicable). A parent may review and have their child's personal information deleted and may refuse to permit further collection or use of their child's information. If you have reason to believe that a child under the age of 13 (or 16) has provided personal information, please contact us in sufficient detail to allow us to delete that information from our databases.

Your Choices

You have choices about certain information we collect about you, how we communicate with you, and how we process certain personal data.

Communications Opt-Out. You may opt-out of receiving email communications from us at any time by clicking the unsubscribe link in the message or by contacting us at customercare@kandyklaws.com.

  Please include "Opt-Out" in the email’s subject line and include your name and the email address you used to sign up for communications in the body of the email.

Cookies and Web Tracking. See above “Cookies” section on the definition of cookies and why we use them.

Below we list the different types of cookies used on the Site.

  • Strictly Necessary Cookies.These cookies are essential for the proper functioning of the Site and cannot be disabled in our systems. They facilitate activities such as logging in, managing communication preferences, adding items to the cart, and completing the checkout process.
  • Functionality Cookies.These cookies enhance your experience on the Site, for example, by remembering your username, the region you are in, or enabling social sharing functionalities for social media websites.
  • Performance Cookies.These cookies enable us to assess and enhance our performance by analyzing how you use the Site. They provide valuable insights into the ways our platform is utilized.
  • Targeting or Advertising cookies.Set through our Site by our advertising partners, targeting cookies allow third parties to create a profile of your interests based on collected browsing information. This includes the unique identification of your browser and terminal equipment. If you choose to disable these cookies, you may still encounter generic advertising on your browser that is not tailored to your specific interests.  

You have the option to accept or decline cookies through the consent manager displayed during your initial visit to the Site. If you wish to review or modify your cookie settings at any point, you can revisit the consent manager. For detailed guidance, visit your Internet browser’s website via the help screen. Please refer to www.allaboutcookies.org/manage-cookies for information on commonly used browsers.

If you have any questions about the use of cookies, please contact us at customercare@kandyklaws.com.

Data Retention

We keep your personal data on file if you have an account with us or it is required to provide our services to you, until or unless you ask us to erase this information. For more information on your right of erasure, please see above section “Your Rights Regarding Personal Data.”

Security

We take precautions to protect information that we collect from you. We protect the information entrusted to us by taking all reasonable precautions to safeguard the confidentiality of personal information, including through use of appropriate physical, technical, and administrative safeguards and measures.

However, when you provide to us your personal data, your personal information may be transferred over the internet. Although we make reasonable efforts to protect the personal information which you provide to us, no information security safeguards can be guaranteed to be completely secure, so you should use caution whenever providing personal information online, electronically or otherwise. Once we have received your personal information, we will use reasonable procedures and security features that are designed to protect your personal information from unauthorized access. 

Where we have given you (or where you have chosen) a password which enables you to access your online account, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. The date of the last modifications will always be specified, and in the case of significant changes, we will offer a more noticeable notification as mandated by law. This may involve sending an email notification or highlighting the changes within the services.