Refund policy

KANDY KLAWS REFUND POLICY

Our products are all hand-made with love and attention to details, but we know they are not always perfect. If you are not 100% in love with them, you can submit a return or exchange request within 7 business days from the order delivery date. 

Please keep the following in mind:

  • You will not be able to start a return until your order is delivered.
  • If your account is flagged for returns abuse, we cannot accept the return.
  • Shipping fees are non-refundable.
  • We are not liable for any returns that are damaged, lost or stolen while in transit. 
  • The customer is responsible for all returns or exchanges shipping costs.
  • Remember to keep the tracking information for your return package.
  • We are not able to provide shipping labels.
  • Any items already exchanged or purchased with issued return gift card is not eligible for returns, refund or exchanges.

To be eligible for a return, your item must be in the same condition that you received it, unworn and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customercare@kandyklaws.com. Please include the following:

  • Order number
  • Name of the item(s) you wish to return/exchange
  • Reasons for the return/exchange
  • Photos of the item(s) you wish to return/exchange, clearly showing the item(s) and the original packaging.
We will process your return request within 24 hours and provide you with further instructions. Items sent back to us without first requesting a return will not be accepted. The return address is in California, USA. 

We accept returns for Gift card Only. Items returned are subject to rejection if they do not satisfy the following requirements:
  • The item is unworn and in original condition and in its original packaging.
  • The item has absolutely no marks or stains or damage.
  • The item has not been tried on using adhesive tabs or glue.
  • A receipt and proof of purchase is available

Gift cards are sent to the email address on the original order and never expire. 

You can always contact us for any return question at customercare@kandyklaws.com. 

 

Final Sale Items

Final Sale styles are last chance styles and will not be restocked. All products are marked to clear or in the sale section are not eligible for a return unless confirmed faulty by our team.

Any unauthorized Final Sale items which are posted back to Kandy Klaws will be refused upon delivery and returned to the sender.

Lost Items

Kandy Klaws is not responsible for customs fees, taxes. And we are NOT liable for any misplaced, lost or stolen item/s.
Kandy Klaws is also NOT responsible for any incorrect shipping information you provide.

Faulty Items and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.